Register.com goes down taking millions of websites, email address and network communications with it.

There have been two register.com outtages already this month, the first on 4/1/2009, and the second on 4/2/2009. Attempts to get explanations from register.com directly have not been met with usefull information.

[quote]

Greg S.:Thank you for visiting Register.com's Live Support. How can I help you?
You: What is the cause for the outtages these last two afternoons?
***** Greg S. Has Disconnected

[/quote]

Register.com is killing me
I was receiving e-mail as normal since Friday 26/June, but then it went down just after midnight. I called customer support who told me that they will get back to me...next day down again....tried live chat...was told that the appropriate department was handling it.... No answer 3rd day, 4th day...

Then tonight was told I don't even have an email account with register.com. This company is really p@ssing me off.

Tony J.: Thank you for visiting Register.com's Live Support. How can I help you?
Scott Fong: My domain is (deleted).com
Tony J.: Hello Scott.
Scott Fong: The problem is, my e-mail has been down since Friday!
Scott Fong: This is our work e-mail and no one can receive their mails at work.
Tony J.: Thank you for providing me with the domain name. Can I have a few minutes while I check the records for you?
Scott Fong: ok
Tony J.: Thank you for waiting.
Scott Fong: no problem.
Tony J.: I have checked and you do not have any email accounts with us.
Scott Fong: that is not possible.
Scott Fong: I have the additional storage service also.
Scott Fong: I gave my user login to customer support to double check on the phone the day before, and she could see my mail accounts.
Scott Fong: She said that she'd send it to customer support for a response, and I tried live assistance last night, and till now, no one has got back to me.
Scott Fong: I have been receiving e-mail up till Friday Hong Time until mid-night.
Scott Fong: from that point onwards, there has been nothing and I cannot log into my webmail account.
Scott Fong: But I can still log into my administrator account.
Tony J.: Can I have a few minutes?
Scott Fong: OK
Tony J.: Thank you for waiting.
Tony J.: Your issue is being handled by the appropriate department.
Tony J.: They will email you soon.
Scott Fong: This is the reponse I got last night, and it is not appropriate. I have to go to work tomorrow again and the whole company still cannot get e-mail. I am toast.
Scott Fong: As you can understand, it is a bad time.
Scott Fong: What is the problem actually?
Tony J.: There are no email accounts listed in your account and this needs to be further investigated.
Scott Fong: Do i simply need to sign up again?
Scott Fong: I dont have the ability to keep on waiting. Customer e-mails are being bounced, and I am in deep trouble.
Tony J.: I understand your concern.
Tony J.: The appropriate department will resolve your issue soon.
Tony J.: Is there anything else I can assist you with?
Scott Fong: I would like a direct number to call - to discuss this problem.
Tony J.:

Our Customer Service department can be reached toll free in the U.S. and Canada at (800) 899-9724. If you are an International customer, please call +1 (902) 749-2701.

Tony J.: You can contact at the above phone numbers.
Scott Fong: no, i want to talk to the department who is actually dealing with this problem.
Tony J.: Unfortunately, you cannot contact them.
Scott Fong: why not?
Tony J.: They can only contact you.
Scott Fong: No, that is not good enough.
Scott Fong: Please give me a number to call - so that I can resolve problem tonight.
Tony J.: I apologize for the inconvenience caused.
Tony J.:

Our Customer Service department can be reached toll free in the U.S. and Canada at (800) 899-9724. If you are an International customer, please call +1 (902) 749-2701.

Tony J.: I have not heard back from you, therefore, I am ending this chat session. Please do feel free to contact us again if you need any further assistance.
Tony J.: Thank you for visiting Register.com - Don't just make a web site - make an Impact!
Bye.
Tony J. has disconnected.